Frequently Asked Questions

If you have any question, comment or additional information, you can contact Customer Service using this contact form.

We believe everyone should have the ability to start to sell online for free. By forming partnerships with industry leaders (such as Google, PayPal, eBay, etc.), we are able to share our powerful ecommerce software with the world, for free. These strategic partnerships empower our users with rich features and financially support the progress and growth of PrestaShop.

To request the deletion of your account and all your data, please contact us via this contact form. All of your data will be erased, including your order history and invoices, but you will be able to re-create an account later using the same e-mail address.

1. View the items that interest you and add them to the basket.
2. If you want to continue shopping, click on "Continue shopping" and repeat the previous step. If you wish to confirm your order, select the "Order" button. You must then identify yourself or register, and enter the information necessary for billing and delivery of your items.
3. Complete and verify your contact details, delivery and billing address.
4. Select a delivery method from the options available.
5. Choose the method of payment by credit card.
6. You will receive confirmation of your order by e-mail. If you do not receive it, please check your spam.

AGIVIR reserves the right not to confirm an order for any reason (a problem with the order received or a problem with the supply of items).

Payment for orders is made by bank card (Visa or Mastercard). At the last stage of placing your order, you enter your banking details on our banking provider's secure server. The debit is made as soon as the order is placed. You are on a 3D Secure merchant site, so if your card is identified as 3D Secure, your bank's authentication page will be displayed when the payment is being made, allowing you to enter your password and pay securely.

The advantage code you have obtained must be entered in your basket.

We do not accept orders over the phone. Your order must be placed on our site www.agivir.com

In order to deliver orders as soon as possible, we have reduced our parcel preparation and shipping times as much as possible. As a result, we are not able to change or cancel orders once they have been oplaced.

If you forgot an item in an already validated order, you just have to place a second order with the additional item. It will be sent to you in a separate package with a different order number and tracking number.

You can return your order to us at your expense to the following address:

SERGE FERRARI SAS - AGIVIR

Zone Industrielle Rochetoirin

87 Rue Joseph Jacquard - Bâtiment F

38110 ROCHETOIRIN

France

You can also refuse receipt of the package. In this case, thus, the package will be returned to the sender and you will be reimbursed within the times indicated in our General conditions of sale.

If you notice your package is damaged at the time of delivery that your package is damaged, you have two options:

• Refuse the package which will then be directly returned to the sender.
• Accept the package while reporting the deterioration of its packaging.

Then contact our Customer Service using this contact form and provide the following:

• A photo showing the whole package (exterior) on which the label can be seen
• A photo of the opened package showing the contents
• A photo of the damaged part of the article

If the package is intact but an item has arrived damaged or broken, contact our Customer Service immediately using this contact form and provide a photo of the damaged item. Our team will deal with the problem as soon as possible.

You can exchange all or part of the items ordered during 30 calendar days by returning them to us:

SERGE FERRARI SAS - AGIVIR

Zone Industrielle Rochetoirin

87 Rue Joseph Jacquard - Bâtiment F

38110 ROCHETOIRIN

France

The costs of returning these items are your responsibility. The articles must be accompanied by your proof of purchase (internet invoice), must not have been used or damaged and be in their original packaging.

Agivir will cover the shipping costs for sending the package containing the replacement products and will reimburse you if there is any price difference between the two products by crediting the bank card used for the original purchase.

If you wish to exchange a product for an equivalent article, please indicate its reference on the invoice.

If the item you wish to receive in exchange has a higher price, please request a refund and place a new order.

Shipping costs are calculated according to the delivery address, tracking service chosen, the dimensions and weight of the package. Shipping costs are displayed in your basket as soon as you have entered the delivery address in your account. Until the delivery address is entered, the shipping costs shown are based on a delivery in mainland France.

The delivery time is shown once the delivery service has been chosen and entered.

Standard delivery is free in France from €129 including tax.

Orders are prepared and dispatched from Monday to Friday, excluding public holidays in France. Weekend orders will be shipped the following Monday.

• Colissimo – In pick-up points or post offices (France only)

From € 1.99. Delivery time is 2 to 4 working days (excluding Sundays and public holidays).

Shipping costs are free for any order of an amount greater than or equal to € 129 for delivery in mainland France.

• Colissimo – At home (France)

From € 2.99. The delivery time is 2 to 4 working days (excluding Sundays and public holidays).

Certain bulky items (longer than 149cm) cannot benefit from the free shipping offer, regardless of the delivery address.

For the time being we only deliver in mainland France and Germany.

You can track your parcel on the Colissimo or Chronopost website using the tracking number shown in your personal space ("Order history" and then "Tracking number") and in your order's confirmation e-mail.

1. Check the delivery address on the "History and details of my orders" page.
2. Carry out searches around the delivery location. Check if your package (or a calling card) has been left in your mailbox, with one of your neighbors or caretaker or in a safe place such as a porch, garden or garage.
3. Check if someone has been able to receive the package on your behalf.

Also bear in mind that weather conditions or public holidays can sometimes delay your delivery by a few days.

If you still have no news about your package, please contact Customer Service using this contact form.

If delivery is to be made to a Point Relais, Colissimo tracking may indicate that "Your package is being prepared for delivery" for a few days.

It may happen that the delivery driver or shopkeeper fails to scan the barcode on the package upon arrival. As a result, tracking on the internet will not update and your package will be displayed as "out for delivery" when in fact it has been delivered.

In this case, we advise you to contact the Point Relais or go there personally.

If you still have no news offrom your package, please contact Customer Service via this contact form.

AGIVIR ™ surface treatment consists of silver particles, a substance known since antiquity for its bactericidal properties. It is currently used in masks, dressings, clothing, gourds, etc. Silver particles prevent bacterial and viral genetic material from replicating. AGIVIR ™ is a technology developed by the Serge Ferrari company.

AGIVIR™ technology has been tested by the independent laboratory VIRHEALTH, acknowledged for its proficiency in handling viruses. The test protocol used is based on the much more stringent ISO 21702 standard.

The use of AGIVIR ™ products is not a substitute for the other health precautions recommended by the competent authorities, but it is a valuable supplement . Use virucides with care. Read the label and product information before use.

• 94.99% of viruses have been disabled after 15 minutes
• 99.46% of viruses have been deactivated after one hour

Serge Ferrari products are acknowledged worldwide for their quality and durable performance. AGIVIR ™ products retain their virucidal properties for up to 3 years, taking into account the state of our current technical knowledge, depending on use, surfaces covered, various constraints and / or bad weather, together with the cleaning of products as recommended in the technical data sheet.

The Serge Ferrari group has a range intended for furniture which has obtained approvals concerning cytotoxicity, allowing us to work on many projects (airports, medical material, etc.). Our technologies are always based on respect for users.

• AGIVIR ™ STICK'ON and AGIVIR ™ TAPE: Products which can be cut for gluing to most surfaces such as glass, plexiglass (PMMA), metal, untreated wood, PVC sheets, concrete slabs, laminates (HPL) and ABS
• AGIVIR ™ LIGHT: Any type of covering with a superior touch and finish.
• SERGE FERRARI CLEANER 500: Detergent developed for effective surface cleaning

AGIVIR ™ products can be used in many different situations.

The home

• Guardrails
• Handrails
• Refrigerator doors
• Door plates
• Waste bin store
• Lifts / Elevators
• Door opening bars …

Supermarkets & Shops

• Baskets & Caddies
• Refrigerators
• Carousel
• Cash desk area

Café, Hotels & Restaurants

• Toilettes
• Guardrails
• Furniture

Office

• Toilettes
• Guardrails
• Furniture
• Door plates
• Waste bin store
• Lifts / Elevators
• Door opening bars...

Schools / Colleges / High Schools

• Door plates
• Waste bin store
• Lifts / Elevators
• Door opening bars...

Public transport

• Guardrails
• Bars inside vehicles
• Bus grab handles
• Escalators
• Banister handrails
• Underground railway access doors

To maintain AGIVIR products' virucidal characteristics, it is strongly recommended to regularly clean the surfaces with a neutral detergent such as Serge Ferrari Cleaner 500 or equivalent.

Soak a clean cloth with cleaning liquid and rub the entire surface of the AGIVIR ™ product. Remove excess active cleaner with a dry, clean cloth.

IMPORTANT : Avoid cleaning with solvents, aggressive or abrasive products.